Revenue Assurance

 Tightening System Controls for Revenue Assurance

In today's digital business environment, most organizations rely heavily on software systems to manage their core operations and financial processes. While these systems offer automation and efficiency, they can also present significant risks if not properly controlled. Weak system controls can result in revenue leakages, fraud, and inefficiencies that ultimately harm an organization’s bottom line.

At Juttan Consultancy, we help businesses identify and mitigate these risks. In this post, we explore common system control weaknesses and provide actionable solutions to safeguard your revenue.

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Common System Weaknesses and How to Address Them

1. System Downtime and Off-System Transactions

Unplanned system downtime can lead to transactions being processed outside the system—often manually—which opens the door to manipulation, fraud, and lost revenue. It also gives staff a reason to bypass automated controls under the guise of a system failure.

Solutions:

• Implement robust backup procedures, including backup power systems.
  
  

• Design alternative processes for system downtime—such as mandating electronic payment methods even when offline.
  
  

• Enforce a maker-checker approach and segregate duties to ensure no single individual controls the entire sales process.
  
  

• Perform daily reconciliations between manual receipts and actual bank deposits to catch discrepancies early.
  
  

2. System-Induced Revenue Leakages

Even when systems are functioning, they may inadvertently introduce revenue risks. These can stem from:

• Complex software with multiple integration points
  
  

• System bugs and poor exception handling
  
  

• Incomplete or inaccurate revenue calculations under certain scenarios
  
  

• Coding issues such as rounding errors that accumulate over time
  
  

• Weak change management controls leading to unauthorized or untested changes
  
  

Solutions:

• Finance, internal audit, and risk teams must deeply understand system processes and work closely with the IT team to implement effective controls.
  
  

• Regular IT audits should be part of the internal audit cycle.
  
  

• Maintain up-to-date IT policies, including change management, information security, and business continuity planning.
  
  

• When multiple systems are integrated, finance teams should reconcile financial data daily and resolve any mismatches promptly.
  
  

• Use integration exception reports to monitor and resolve unposted or unintegrated transactions.
  
  

• Enforce segregation of duties for system changes and exception management to reduce the risk of fraud or errors.
  
  

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Finance + Technology = Stronger Controls

Technology should empower, not weaken, your financial controls. Finance professionals must stay closely connected with system design and implementation to ensure the controls are not just in place—but effective.

At Juttan Consultancy, we help organizations bridge the gap between finance and technology to create control-proof systems that enhance transparency and revenue assurance.

Talk to us today to discover how we can help optimize your finance and technology solutions.